Associate Content Manager

Job Description

• Serve as a product evangelist by gaining, developing, and sharing technical product knowledge
• Maintain and manage updates to a comprehensive library of technical literature
• Work across teams to improve user experience on payment platforms and apps
•  Work with SMEs and coordinate across teams to develop technical user- and client-facing content
•  Write release notes, product manuals, user guides, help text, screen descriptions, and FAQs
• Create and edit documents ensuring aesthetical appeal, layout, correct terminology, and style
•  Provide support to implement and refine workflow processes

We are looking for

• Education: Bachelors
• Experience: 3 years

Skills

• Expertise in technical communication and documentation tools and practices
•  Ability to work as an individual contributor as well as an editor of technical literature
•  Ability to navigate the organization and engage with teams to obtain technical information
•  Impeccable technical writing and presentation skills with strong attention to detail
•  Initiative and can-do attitude, with a positive and problem-solving mindset
•  Flexibility to work with globally distributed teams across different time zones
•  Ability to communicate effectively, both verbally and in writing, across all levels
• Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment
• Familiarity with technical writing tools, Markdown, and CMS such as ReadMe, is preferred